Birchbox to launch a second, more personalized beauty subscription service

Birchbox to launch a second, more personalized beauty subscription service

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Birchbox to launch a second, more personalized beauty subscription service
Subscription beauty service Birchbox islaunching a new, pricier tier to its service, offering customers the ability to better customize their monthly box of products, along with other perks. The service, which is onlybeing offered to current subscribers for the time being, is $14 per month, compared with$10 per month for the original subscription. The launch […]

Subscription beauty service Birchbox islaunching a new, pricier tier to its service, offering customers the ability to better customize their monthly box of products, along with other perks. The service, which is onlybeing offered to current subscribers for the time being, is $14 per month, compared with$10 per month for the original subscription.

The launch comes aftera time when Birchbox had been in the press due to itsstruggles withachieving profitability. As Recode reported in August when the startup received a $15 million lifeline from investors in the form of a convertible note, the company had faced numerous challenges over the past year or so. This included a rash of newer competitors like Michelle Phans Ipsyas well aslayoffs. The report also suggested there may have been struggles with customer churn as current subscribers tired of their boxes, and inefficient marketing spend. (Birchbox denies these claims.)

Birchbox hadalso shopped for a potential acquirer last year, The WSJ reported in June, but failed to achievea deal.

The idea with Birchbox is to allow customers to sample beauty products like makeup, hair and skin care items, among other things through amonthly goodie box. Customers arethen encouraged to buy the full-sized items online. But, as Recode noted, only35 percent of Birchboxs revenue camefrom the sale of full-priced products. (That 35 percent figure is still accurate, a Birchbox spokesperson confirmed.)

The company also has a retail store in New York, which contributes to sales.

In total, Birchbox has over1 million subscribers, and 4 million total customers.

As for thenew subscription itself, it appears to be aimed at sendingcustomers more of the products theyre interested in, which would hopefully translate to more online sales.

new-birchbox-subscription

According to the Birchbox websites description of the new service, the upgraded subscription still includes just five samples, but now allows customers to select which category of products they want to try or they can choose to receive a fix-it box (one focused on an individual issue, like acne, e.g. ) in lieu of the monthly sample box.

Customers can also swap boxes for points to be used while shopping online, receive special discounts and will be fast-tracked to ACE status (Birchboxs VIP rewards program.)

These additions are meant to push Birchboxs best customers to spend more shopping its online store, in an effort to grow its e-commerce sales.

The new service tier is launching in March, the website noted. It will not replace the $10 per month subscription when it arrives, but will be available as the next step up.

A Birchbox spokesperson confirmed the launch via the following statement:

We are always innovating to stay as relevant as possible to our customers; we introduced features like Sample Choice and, more recently, Ship with Box, to allow subscribers to have more control over their monthly experience. With the majority of our traffic coming from mobile, we rearchitected our mobile web design this past fall to make it faster and more seamless for customers to check out on their phones resulting in our most successful holiday season to-date.

We are currently testing additional ways to allow subscribers to get the most out of their subscription. These new features have been in development for awhile and stem directly from customer research were thinking strategically about what our subscribers want more of and how to execute on that in a way that makes sense for our business.

Read more: https://techcrunch.com/2017/02/13/birchbox-to-launch-a-second-more-personalized-beauty-subscription-service/

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